Voucher redemption

You can exchange your voucher for an admission ticket in the ticket shop in 4 simple steps:

  • Login or register for the first time at the Ticket Shop
  • Enter your voucher code in the input field and press “Redeem”
  • After completing the order transaction the ticket is available as a download
  • Print out your ticket or download to your mobile device
Voucher redemption gamescom

Note: Vouchers/voucher codes are always assigned to a certain type of admission ticket, i.e. voucher for a day ticket.

Please note that this admission ticket is personalised and is not transferrable.

Further useful information:

You will receive your travel ticket in a separate e-mail. Please print the pdf document in size A4 and bring it with you to the trade fair.

The free travel ticket (2nd class) is valid for public transport operated by the Rhein Sieg Transport Authority (VRS) and Verkehrsverbund Rhein-Ruhr (VRR), only in combination with a valid ID Card and a Koelnmesse admission ticket. It is valid during the mentioned trade fair only for travelling to and from Koelnmesse.

Exempted are trains of the Deutsche Bahn AG subject to a supplement, e.g. the IC/EC or ICE.

Further travel information can be found under the rubric Arrival.

Ticket holders must present identification: Do not forget your school identification or personal ID card!

Note for group orders: The address on the ticket is not relevant for an inspection at the venue or during a (bus/train) ticket inspection. Only the first name and last name on the ticket will be checked.

As a private visitor, with your ticket you have the opportunity to visit the entertainment area from Wednesday, 23.08. to Saturday, 26.08.2017.

Only trade visitors are entitled to visit the business area. Koelnmesse GmbH reserves the right to conduct suitable trade visitor inspections on site.

Access authorisation for children:

  • No admission for babies and infants aged up to 3 years.
  • Admission for children aged up to 11 years only if accompanied by an adult.

We wish to point out that dogs and other pets are not allowed to enter the trade fair grounds.